Whether you’re a first time visitor to the Eden Project Shop, or you’re simply looking for an answer to a query you have before making a purchase, below, we aim to address all frequently asked questions to give as much clarity as possible about our online order process, sustainability, ethics, and more. If you can’t find the answer you’re looking for, feel free to reach out to our friendly Customer Service team and we’ll be happy to assist.
Eden Project Shop Orders
Eden Project Shop customers have a 14-day window to notify us of a return from the date displayed on your receipt (with the exception of longer return policies in place for holidays, please refer to our delivery and returns page for further information).
To be eligible for a return, items must be in their original packaging and in the same condition as when you received your order. This means that we expect products to still have tags in place, and be either unworn or unused. However, if the product is faulty or not as you expected, please contact our Customer Service team, either at 01726 818891 or email us: email@example.com for further assistance.
To return something to us, ensure that items are still in the original packaging, in the same condition as when you received your order and within the 14-day purchase window from receipt.
Please refer to our returns policy for additional information on how best to make a return with the Eden Project Shop.
If you’re shopping with us from the UK, you can take advantage of our Free Standard Delivery on orders over £50. For orders under £50, our standard delivery fee is £5.50 and we aim to dispatch your order within 1-3 working days of receiving the order. Once dispatched, standard delivery typically takes 2-3 business days, with longer delivery times during busy periods throughout the year.
There are certain postcode limitations within our delivery remit for the UK - for further information, please refer to our Delivery and Returns page.
We cannot guarantee we will be able to make changes to your order once it has been placed and processed but please contact us as soon as possible and we will do everything we can to help. if an order has not yet been processed, you can choose to cancel it , and we will give you a full refund.
We currently offer standard delivery for £5.50 for UK customers (free with orders over £50). If your order contains only seeds, we then offer delivery at the discounted rate of £2.75.
There are a number of postcodes outside of our couriers’ service area, and therefore, an additional charge may incur. For further clarity on the affected postcodes and delivery terms, please refer to our Delivery and Returns page.
Yes! We offer our customers 10% off their first order with us when they sign up to the Eden Project Shop newsletter, as well as Free Standard Delivery when customers place an order over £50. The Eden Project Shop newsletter is also thoughtfully curated by our passionate team, we don’t cram your inbox with distracting emails, instead, we use our newsletter to update you on the positive changes we’re making, give impartial advice about the environment and offer plenty of useful sustainable living tips and tricks.
Customers subscribed to our newsletter will also be among the first to find out about seasonal discounts, offers and sales we may run throughout the year.
If you’re an Eden Project Member and have an active membership, you can benefit from a 10% discount on all orders, year-round. Find out more about becoming an Eden Project Member.
If you suspect items are missing from your order, please contact our Customer Service team for assistance. Note that some products are dispatched directly from our suppliers and it’s possible to receive multiple deliveries if you order more than one product. Please find our full contact details on ourContact Page. We’re a small team, but we aim to get back to you and to fix your order issues as soon as possible.
We process all refunds within 1-3 working days, please note that depending on your bank, the funds could take longer than that to appear back on your account even if we already processed the refund. You will receive an email confirmation when a refund is processed.
Eden Project Shop Account Queries
It’s quick and easy to make an account with us. Simply head to the account button displayed at the top right of our website, this will take you to ourlogin page. Here, if you’ve not already made an account, customers can follow the‘New customer? Create an account’prompt and register their details with us. You’ll receive an email asking you to verify your email address to ensure your account is active.
Yes! Customers with an active Eden Project Membership will receive a 10% discount each time they make a purchase, as well as gain access to various other promotions and offers.
If for whatever reason you’re not able to get into your Eden Project Shop account, we’d urge you tocontact our Customer Service teamwho can assist you further. We’re a small team, so if we’re unable to answer immediately, please leave a message and we’ll get back to you as soon as we possibly can.
Eden Project Shop General Questions
At the Eden Project, our core values lie with nature, and working to support environmental and social regeneration projects around the world. From horticultural and educational exhibits, and arts and culture programmes to the various initiatives we run through our shop, all monies raised go towards projects and programmes that aim to make lasting improvements to the natural world for a healthy planet and healthy people.
To find out more about our core values and why we do what we do, check out our Mission Statement. If you share similar values and are interested in ways you too can make a difference, we encourage you to take positive action and make your own climate pledge.
If you’re interested in having your products stocked at Eden Project Shop, we’d love to hear from you. The first step to take, to ensure our values align and your products meet our criteria, is to fill out our supply chain check form. You can find out more information about becoming a supplier and fill out this form on our Become an Eden Project Shop supplier page.
To reduce our overall carbon footprint, we work with various brands and suppliers who dispatch directly to you from their warehouses across the UK, which means we have the capability to deliver to most mainland areas. While we can deliver to most areas of the UK, there are a small number of affected postcodes where you may experience a delivery charge due to courier limitations. If you’re outside of the UK, please give our customer services team a call to find out if we can deliver to your area on 01726 8188891.
To find out if we deliver to your area, or whether or not your postcode is one of the codes that will incur a surplus delivery fee, please refer to our Deliveries and Returns page.
Eden Project Shop Packaging Queries
Due to our commitment to lowering our overall environmental impact, we use recycled packaging whenever we can. This often involves re-purposing surplus boxes from our Cornwall shop to pack online orders, however, rest assured our team always takes due care to ensure your orders will reach you in perfect condition.
As we’re passionate about our overall impact on the environment and creating a greener future for the next generation, we’d urge our customers to consider recycling the packaging their order arrived in. While some orders may have specific waste requirements (particularly if it has been shipped directly by one of our suppliers), we try to use recyclable materials wherever possible.
Eden Project Shop Product Queries
In an ever-growing consumerist society, here at Eden Project Shop, we take necessary steps to keep our overall environmental impact low and respect the natural world we’re part of.
By fine-tuning our supply chain, working with manufacturers and brands that conduct ethical, sustainable and fair practices and being completely transparent about our actions, we offer our customers an extensive but carefully researched collection of products. A purchase from Eden Project Shop is a purchase that contributes to a greener future, whether you’re looking to lower your individual carbon footprint by replacing everyday essentials with sustainable swaps, or you’re renovating your living space and looking for sustainably-sourced natural furniture - every single collection’s values are carefully considered. You can trust in what you buy from us and be assured that it doesn't cost the Earth.
While not all of our products are vegan, we do make a conscious effort to work with suppliers who can offer vegan-friendly products across a wide range of lifestyle needs. From vegan-friendly skincare to vegan bath bombs, backpacks and more - we’re proud to bring a diverse range of products for those following a vegan lifestyle in more ways that extends beyond food. View our full range of vegan friendly products here.
While we’re proud to stock established vegan brands such as H!p, Plantsmith and Lefrik, at Eden Project Shop, we’re continuously refining our product offering and are proud to say our collection of nourishing moisturisers, from foot creams to muscle rubs, are made exclusively using natural ingredients and are completely plant-based as they contain no animal derivatives. Handmade in Cornwall using only the finest ingredients, each of our skincare essentials are also certified cruelty free.
As we often work with like-minded suppliers and switch up our stock offering based on seasonality, there’s no guarantee that a product may arrive back in stock. However, if you’re wondering about a specific product and its availability in the future, please don’t hesitate tocontact our Customer Service team, as we’ll be able to provide more clarity on whether or not we’re expecting more stock of the product you’re looking for.