Background:
This agreement applies as between you, the User of this Web Site and Eden Project Ltd the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.
No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. Definitions and interpretation
In this Agreement the following terms shall have the following meanings:
“Account”: means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Goods” means any products that The Eden Project Ltd advertises and / or makes available for sale through this Web Site;
“The Eden Project Ltd” means The Eden Project Ltd, Bodelva, Cornwall. PL24 2SG;
“Service” means collectively any online facilities, tools, services or information that The Eden Project Ltd makes available through the Web Site either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at The Eden Project Ltd, Bodelva, Cornwall. PL242SG;
“System” means any online communications infrastructure that The Eden Project Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by The Eden Project Ltd and acting in the course of their employment;
“Web Site” means the website that you are currently using (www.shop.edenproject.com) and any sub-domains of this site (www.edenproject.com) unless expressly excluded by their own terms and conditions.
2. Age restrictions
Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business customers
These Terms and Conditions also apply to customers buying Goods in the course of business.
4. International customers
If Goods are being ordered from outside The Eden Project Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. The Eden Project Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and The Eden Project Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.
5. Intellectual property
5.1
Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of The Eden Project Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2
Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by The Eden Project Ltd.
6. Third party intellectual property
6.1
Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2
Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.
7. Fair use of intellectual property
Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
8. Links to other web sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of The Eden Project Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
9. Links to this web site
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.shop.edenproject.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of The Eden Project Ltd.
To find out more please contact us by email at webshop@EdenProject.com or by post or telephone: 01726 811 911.
10. Use of communications facilities
10.1
When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules:
- 10.1.1 You must not use obscene or vulgar language;
- 10.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- 10.1.3 You must not submit Content that is intended to promote or incite violence;
- 10.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
- 10.1.5 The means by which you identify yourself must not violate these terms of use or any applicable laws;
- 10.1.6 You must not impersonate other people, particularly employees and representatives of The Eden Project Ltd or our affiliates; and
- 10.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
10.2
You acknowledge that The Eden Project Ltd reserves the right to monitor any and all communications made to us or using our System.
11. Accounts
11.1
In order to purchase Goods on this Web Site and to use the blog and feedback facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site as we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that:
- 11.1.1 all information you submit is accurate and truthful;
- 11.1.2 you have permission to submit Payment Information where permission may be required; and
- 11.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
- 11.2 It is recommended that you do not share your Account details, particularly your username and password. The Eden Project Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
- 11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact The Eden Project Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, The Eden Project Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
- 11.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.
12. Termination and cancellation
12.1
Either The Eden Project Ltd or you may terminate your Account. If The Eden Project Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
12.2
If The Eden Project Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
12.3
The Eden Project Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
12.4
If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
12.5
If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods”.
To exercise the right to cancel, you must inform us Eden Project Ltd, Bodelva, Cornwall, PL24 2SG, 01726 818891, webshop@edenproject.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the model below, but it is not obligatory. The information below must be included in your letter or email:
Model cancellation form:
To Eden Project Ltd, Bodelva, Cornwall, PL24 2SG, T: 01726 818891, E: webshop@edenproject.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we are informed about you decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us Eden Project Ltd, Bodelva, Cornwall, PL24 2SG, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately GBP 25.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
13. Goods, pricing and availability
13.1
Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from The Eden Project Ltd correspond to the actual Goods, The Eden Project Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
13.2
Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
13.3
The Eden Project Ltd does not represent or warrant that such Goods will be available. Stock indications are provided on the Web Site however these may not take into account stock changes that may have taken place during your visit to the website.
13.4
All pricing information on the Web Site is correct at the time of going online. The Eden Project Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every 24 hours.
13.5
In the event that prices are changed during the period between an order being placed for Goods and The Eden Project Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
13.6
All prices on the Web Site do include VAT. The Eden Project Ltd’s VAT number is .
14. Delivery
14.1
The Eden Project Ltd will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
14.2
If The Eden Project Ltd receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
15. Returns policy
The Eden Project Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
15.1
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 days to arrange collection and return. The Eden Project Ltd is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
15.2
If any Goods you have purchased have faults when they are delivered to you, you should contact The Eden Project Ltd within 28 days to arrange collection and return. The Eden Project Ltd is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.3
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
15.4
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to The Eden Project Ltd within 14 days and arrange collection and return. The Eden Project Ltd is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.5
You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to The Eden Project Ltd within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of The Eden Project Ltd. You are responsible for paying shipment costs if Goods are returned for this reason.
15.6
If you wish to return Goods to The Eden Project Ltd for any of the above reasons, please contact us using the details on www.shop.edenproject.com to make the appropriate arrangements.
15.7
The Eden Project Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- 15.7.1 Any use or enjoyment that you may have already had out of the Goods;
- 15.7.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
- 15.7.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
- 15.7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase. Such discretion to be exercised only within the confines of the law.
16. Privacy
Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.
17. Disclaimers
17.1
The Eden Project Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2
No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
17.3
No part of this Web Site is intended to constitute a contractual offer capable of acceptance.18. Changes to the Service and these Terms and Conditions
The Eden Project Ltd reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes. If The Eden Project Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the web site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
The Eden Project Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of liability
20.1
To the maximum extent permitted by law, The Eden Project Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
20.2
Nothing in these Terms and Conditions excludes or restricts The Eden Project Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of The Eden Project Ltd.
20.3
Nothing in these Terms and Conditions excludes or restricts The Eden Project Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.
20.4
Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous terms and conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Notices
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to Info@EdenProject.com
Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
24. Law and jurisdiction
These terms and conditions and the relationship between you and The Eden Project Ltd shall be governed by and construed in accordance with the Law of England and Wales and The Eden Project Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
25. Eden Project gift vouchers
Eden Project online gift vouchers can only be used to purchase goods online at www.shop.edenproject.com. The total value of the online gift voucher will be removed from the total order value including VAT and delivery. If the value of products bought and delivery total less than the value of the online gift voucher, the remaining balance cannot be carried over or used on future orders. If the total value of the order, including products and delivery, exceeds the amount of the online gift voucher, you must pay for the balance with an approved credit card, debit card, which are subject to standard Eden Project Shop terms and conditions. Unused online gift vouchers expire one year from the date of issuance. Other promotional code discounts cannot be applied toward the purchase of an online gift voucher. Online gift vouchers can only be redeemed once. When redeeming an online gift voucher you must enter the unique voucher number printed on the gift voucher. If you have to return goods originally purchased with an online gift voucher, you will receive another voucher code to use on a future purchase. Online gift vouchers are not transferable and have no cash value. The Eden Project Ltd is not responsible for lost or stolen online gift vouchers.
26. Eden Project shop discount codes
Eden Project online discount codes can only be used to purchase goods online at edenprojectshop.com. The total value of the discount, or added value incentive will be removed, or added, from or to the total order value including VAT and delivery. Customers must pay for the balance with an approved credit card, debit card, which are subject to standard Eden Project Shop terms and conditions. Promotional code discounts cannot be applied toward the purchase of an online gift voucher. Online discount codes are not transferable and have no cash value.
27. Cancellation Policy for Subscriptions and Pre-orders
Some items in our store may be offered to you as a subscription or as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
We reserve the right to modify our prices from time to time.as well as the right to change the repeat order benefits, the discount amount and free delivery offer at any time.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
