Delivery times
Most products are dispatched within 1-3 working days of receiving the order. We'll let you know by email when your order has been dispatched.
After dispatching, your order will normally reach you within 2-3 working days. It may take a little longer in busy periods.
Why we dispatch some products directly from our suppliers
To reduce the products' carbon footprint and to offer you a wider selection of products, we have a number of brands/suppliers dispatching directly to you from their warehouses.
Please see the "Delivery & Returns" tab on each product where we specify if a product is sent directly by Eden Project or from a supplier.
Returns
- Christmas Returns policy 2023: Any purchases made online between 1 December and 24 December 2023 can be returned up until 20 January 2024. For purchases made from 25 December onwards, our normal 14-day refund policy will apply.
If you receive goods that do not match those that you ordered, please notify us within 14 days of receipt to return them. For all enquiries please call 01726 818891 or e-mail us: webshop@edenproject.com.
To be eligible for a return, items must be in its original packaging, in the same condition that you received your order, unworn or unused, with tags. This does not apply to faulty items.
Items that were delivered directly from our suppliers will be returned to them. Once they receive the item(s) and verify their condition Eden Project will process a refund.
Standard delivery
UK standard delivery on all products is £5.50 (FREE on orders £50 and over), some exceptions may occur.
Seeds (UK-only): £2.75
Unfortunately for a small number of postcodes in remote areas of mainland UK we cannot guarantee free delivery. As a charity we set our postage charges according to our courier and have to pass on any additional charges. If you are unsure if your postcode falls into one of these areas please phone our customer services: 01726 818891.
Affected postcodes & delivery charges are as follows:
- PO30 - PO41 (Isle of Wight) = £16.95
- AB31 - AB56, IV1 - IV9, HS - HS9, KA27 - KA28, KW1 - KW17, PA20 - PA78, PH1 - PH50, ZE - ZE3 = £17.95
- BT - BT94, IM - IM9, TR21 - TR25 = £26.95
- GY - GY9, JE - JE5 = £47.95
We can only send seeds and very large products to delivery addresses in mainland UK.
For deliveries outside of the UK please call our customer services team on 01726 818891.
Stock availability
If for unforeseen reasons an item in your order is unavailable, we will contact you using the details you have given us to arrange an alternative product of similar quality or price. Naturally, if you choose to cancel the order, we will give you a full refund for the unavailable item.
Packing of products
We use recycled packaging where we can, and also re-use surplus boxes from here on site whenever possible. We always take care to ensure that the packages we send reach you in perfect condition and are a delight to open!
Gift wrapping
Let us gift wrap your item and send it directly to your recipient. We’ll package your present up in one of our Eden jute bags* with a ribbon and a handwritten message. You’ll be given the option to choose gift wrapping at the checkout, and the opportunity to add a short, personalised note. Gift wrapping costs £4 per order. Please note that products dispatched directly from our suppliers are not available for gift wrapping; this will be indicated at the checkout. *Size and pattern of jute bag varies depending on size of items and availability.
